Operations Manager
5 days ago
This position is responsible for ensuring the transit system operates according to established guidelines and regulations. The successful candidate will work to assist the Director in implementing department goals and objectives.
Key Responsibilities- Monitor and report daily operations activities to ensure efficient dispatch, effective utilization of fleet, and satisfactory operator performance.
- Develop, recommend, and implement guidelines and procedures for safe, efficient, and reliable transit operations.
- Oversee the implementation of the operations safety program and ensure that program activities are followed and met.
- Evaluate the performance of assigned staff; recommend responses to grievances; recommend and, in consultation with the Director and the Director of Human Resources, administer discipline; recruit, interview applicants, and recommend appointment.
- Oversee the weekly scheduling process to ensure maximum service provided.
- Assess operations needs and participate in development of capital improvement program to prioritize and justify capital investments.
- Monitor department expenses and provide budgetary information and feedback to department leadership.
- Participate in disaster preparedness program including planning and implementation.
- Develop training plans and materials. Plan and organize new employee orientation, driver safety, public/passenger relations, new equipment supervision, and other training for operations staff.
- Coordinate with the Planning and Marketing Department to review and provide input on Demand response services and other issues, coordinate with planning staff and local government agencies; coordinate promotions, special displays, and Demand Response service areas.
- Ensure department compliance with recordkeeping activities, including but not limited to timekeeping, accident reports, Department of Transportation (DOT) records, training records, driving records, and evaluations.
- Proactively recommend any improvement of administrative, service, and support operations to the management team.
- Develop, implement, and monitor statistical performance measurement criteria for transit operations and implement corrective strategies to achieve goals.
- Coordinate operations with Fleet & Facility Department to achieve GCTD goals.
- Ensure Supervisors and Dispatcher/Reservationist are informed of all relevant operations, performance measurements, and safety activities.
- Maintain working knowledge of California Highway Patrol, Department of Motor Vehicles, and DOT rules and regulations governing the operation of public passenger vehicles and safety practices as related to motor coach operation.
- May serve as a backup for fixed route operations management as directed.
- Coordinate additional training for Bus Operators as necessary.
- Perform other duties as assigned.
- Bachelor's degree in business administration or management is preferred.
- Minimum of five (5) years of increasingly responsible experience in transit operations.
- Two (2) years of experience in supervising paratransit operations.
- Two (2) years of demonstrated experience in accident and incident investigations; dispatch and scheduling principles and practices;
- Additional work experience or education may substitute for requirements above on a year-by-year basis.
- Maintain reliable transportation, adequate auto insurance as required by State law and insurability by GCTD carrier.
- Ability to obtain and maintain a valid Commercial Class C California Driver's License with Passenger endorsement and Verified Transit Training (VTT) card is required. (Training will be provided).
- Highly Proficient in Microsoft Office applications, Word, Excel, PowerPoint.
- Excellent verbal and written communication skills to successfully share information with staff at all levels of the organizational levels and to the public.
- Familiarity with labor/union(s) negotiation/expense expertise.
- Ability to effectively delegate responsibility and authority to others.
- Display diplomacy, tact, independent judgment, and problem-solving skills to draw conclusions and take appropriate actions under high pressure.
- Demonstrate effective principles and practices of supervision, including performance evaluation, scheduling, and counseling techniques.
- Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
- Ability to perform in a high demand, dynamic environment and appropriately manage established deadlines and/or expectations.
- Ability to interpret complex procedures and prepare narrative and statistical reports.
- Ability to learn and train staff in proper use of transit technology such as Automatic Vehicle Location systems, bus stop annunciators, rider notification systems, and electronic fare collection systems.
- Occasionally travel for company business using reliable transportation.
- Maintain regular attendance and punctuality.
- May at times, need to be on-call 24/7 to respond to emergencies.
- Willing to work non-traditional hours and days to meet the needs of this position.
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