Branch Operations Manager Brenham TX
2 weeks ago
Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise the risk and operations of teller functions in our National Branch Network. As a key member of our Consumer, Small & Business Banking division, you will be responsible for delivering exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions.
Key Responsibilities:- Lead and supervise risk and operations of teller functions
- Provide feedback and present ideas for improving customer service and colleague experience
- Perform operational and customer support tasks
- Provide excellent customer service and build relationships with customers
- Manage the schedule and daily operations of the teller line
- Make decisions and resolve issues related to daily operations of the teller line
- Leverage interpretation of applicable regulations, policy, and procedure requirements
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Coach, motivate, and develop a diverse team of direct reports
- Manage allocation of people and financial resources for branch operations
- Mentor and guide talent development of direct reports and assist in hiring talent
- 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
- 1+ years of leadership experience
- Leadership skills, including the ability to build, develop, and motivate a diverse work team
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
- Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Knowledge and understanding of laws and regulations pertaining to the banking industry
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
- A competitive salary and benefits package
- Opportunities for career growth and development
- A diverse and inclusive work environment
- A commitment to diversity, equity, and inclusion
We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity, equity, and inclusion and believe that a diverse and inclusive workplace is essential to our success.
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