Branch Operations Manager Brenham TX

2 weeks ago


Brenham, United States Wells Fargo Full time
Job Title: Branch Operations Associate Manager

Wells Fargo is seeking a Branch Operations Associate Manager to lead and supervise the risk and operations of teller functions in our National Branch Network. As a key member of our Consumer, Small & Business Banking division, you will be responsible for delivering exceptional customer service and colleague experience, ensuring timely completion, quality, and compliance in teller functions.

Key Responsibilities:
  • Lead and supervise risk and operations of teller functions
  • Provide feedback and present ideas for improving customer service and colleague experience
  • Perform operational and customer support tasks
  • Provide excellent customer service and build relationships with customers
  • Manage the schedule and daily operations of the teller line
  • Make decisions and resolve issues related to daily operations of the teller line
  • Leverage interpretation of applicable regulations, policy, and procedure requirements
  • Support customers and employees in resolving or escalating concerns or complaints
  • Collaborate and consult with branch employees, colleagues, and mid-level managers
  • Interact directly with customers
  • Coach, motivate, and develop a diverse team of direct reports
  • Manage allocation of people and financial resources for branch operations
  • Mentor and guide talent development of direct reports and assist in hiring talent
Requirements:
  • 2+ years of experience assessing and meeting the needs of customers or helping with issue resolution
  • 1+ years of leadership experience
  • Leadership skills, including the ability to build, develop, and motivate a diverse work team
  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
  • Customer service, operations, or financial services management experience within a high-volume, fast-paced, and constantly changing environment
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and employees
  • Knowledge and understanding of laws and regulations pertaining to the banking industry
  • Knowledge and understanding of retail compliance controls, risk management, and loss prevention
  • Ability to work effectively under pressure, meet deadlines, exercise independent judgment, and use critical thinking skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A diverse and inclusive work environment
  • A commitment to diversity, equity, and inclusion

We are an equal opportunity employer and welcome applications from all qualified candidates. We are committed to diversity, equity, and inclusion and believe that a diverse and inclusive workplace is essential to our success.



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