Estimator In Training Position
2 weeks ago
Gerber Collision & Glass is seeking an Estimator In Training to join our team. As an Estimator In Training, you will work closely with our experienced estimators to learn the skills and knowledge required to effectively diagnose and prepare estimates for repair. You will be responsible for communicating the value Gerber provides to our customers, resulting in a high closed sales ratio.
Key Responsibilities:
- Ensure consistent execution of our WOW plan.
- Greet customers at repair drop off and build rapport.
- Map damage with customers and handle repair mapping.
- Notify production that a vehicle has arrived and place it in the production queue.
- Finalize estimates using our Repair Planning Template.
- Work with the repair team to ensure notations on windshields are correct and complete.
- Use our Promise Date Calculator to set promise dates and call customers to review estimates.
- Update customers regularly and participate in production meetings.
- Follow up with technicians after vehicle teardown and make adjustments to estimates if needed.
- Assist insurance adjusters with damage reports and provide service to insurance claim re-inspectors.
Requirements:
- High school diploma or equivalent required.
- Prior customer service experience.
- Must possess or successfully complete 16 I-CAR units within the first 12 months of employment.
- Preferred: 4-6 years related work experience and photo-imaging software experience.
Benefits:
Gerber Collision & Glass offers a comprehensive benefits package, including annual paid time off, paid holidays, medical and dental insurance, 401(k) retirement plan, and continuing education opportunities.
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