Tech Team Member
2 days ago
Job Title: Tech Team Member
Job Description:
**Job Summary**
The Rays Baseball Club LLC is seeking a highly skilled and detail-oriented Tech Team Member to join our team. As a Tech Team Member, you will be responsible for providing exceptional customer service and technical support to our fans during games and events.
**Responsibilities**
* Provide technical support to fans regarding digital ticketing, mobile payments, and in-app concessions/merchandise
* Troubleshoot issues with the MLB Ballpark app and assist fans with online accounts
* Work closely with the concession and retail staff to ensure smooth mobile payment and rewards transactions
* Maintain a clean and sanitized workspace
* Assist with various special projects and events as needed
* Collaborate with the Box Office team to ensure seamless ticketing and customer service
**Requirements**
* Familiarity with Apple and Android apps and cell phone technology
* Ability to troubleshoot and solve problems/issues as they arise
* Quick learner with respect to software and mobile technology
* Strong attention to detail
* Professional, positive, and friendly personality
* Ability to communicate effectively with fans, coworkers, and management
* Night, weekend, and holiday availability required
* Reliable transportation
* Must meet current safety protocol and standards set forth by the Rays
**Physical Requirements**
* Able to work in a high-activity and heavily crowded professional sports venue
* May be required to lift/carry items weighing up to 25lbs on occasion
* Able to work on feet for long periods of time
**Equal Opportunity Employer**
The Rays Baseball Club LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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