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Instructional Support Specialist
2 months ago
We are seeking a highly skilled and experienced Technical Support Professional to join our team at Wake County Public Schools. As an Instructional Support Specialist, you will play a critical role in providing exceptional customer support for classroom technology hardware and software.
Key Responsibilities- Resolve service calls related to classroom technology use in accordance with system standards, procedures, and policies.
- Perform basic troubleshooting, assessment, and diagnostic tasks on technology hardware and software.
- Perform basic installation services (unboxing, connecting, setup, configuration) of classroom technology and AV equipment.
- Work with the team and vendors on large and small projects related to classroom technology (upgrades, retrofits, replacements, installations, inventory, maintenance, etc.).
- Maintain accurate, detailed, and thorough documentation, as required.
- Comply with all WCPSS standards, procedures, and processes, and completed required paperwork and documentation, as required, including timesheets, leave requests, expense reports, etc.
- Comply with internal reporting and communication structures.
- Perform other related duties, as assigned.
- Associates degree or higher in a relevant technology field or other related field; OR experience in an educational environment supporting classroom technology or experience in a non-educational environment supporting customers and/or technology.
- Must hold and maintain a valid motor vehicle operators license according to the State of North Carolina requirements.
- A+, CompTIA, and similar certifications.
- Experience with AV support, installation, setup, and/or use.
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires frequently involving driving automotive equipment.