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Customer Service Representative

2 months ago

Mobile Alabama, United States Southern Cancer Center Full time

Job Summary:

Southern Cancer Center is seeking a skilled Telephone Operator to join our team at Providence Hospital. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, medical staff, and other stakeholders.

Key Responsibilities:

  • Answer and Direct Calls: Courteously and efficiently answer all incoming calls, connecting callers with the correct extension and taking messages in a timely and accurate manner.
  • Triaging and Message Relay: Triaging calls, relaying messages, and responding to emergency and urgent calls from patients in a timely manner.
  • Operator Functions: Perform operator functions, including connecting and transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone and equipment malfunctions.
  • Clerical Duties: Perform clerical duties as assigned to maintain workflow in the department, including opening and closing the switchboard and managing the in-house paging system.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 0-3 years of experience, preferably in a medical setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.