Current jobs related to Customer Service Manager - La Porte, Texas - Green Mile Logistics Inc.
-
Customer Service Liaison
4 weeks ago
La Porte, Texas, United States ITW Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by managing orders, addressing inquiries, and resolving complaints in a timely and professional manner.Key ResponsibilitiesOrder Management: Process customer orders accurately and efficiently using the company's order management system, track orders through...
-
Customer Service Representative
4 weeks ago
La Porte, Texas, United States Frontier Logistics, LP Full timeJob SummaryAs a Customer Service Representative at Frontier Logistics, LP, you will be responsible for providing exceptional service to our clients. Your primary duties will include gaining a thorough understanding of customer needs, employing systems knowledge, and providing effective communication to customers. You will also take ownership of customers,...
-
Customer Service Liaison
1 month ago
La Porte, Texas, United States ITW Full timeJob SummaryThe Customer Service Representative plays a vital role in ensuring customer satisfaction by managing orders, addressing inquiries, and resolving complaints in a timely and professional manner. This position requires strong communication skills, attention to detail, and the ability to work effectively with internal teams to meet customer needs.Key...
-
Customer Service Coordinator
1 month ago
La Porte, Texas, United States Diehl Chemical Full timeJob SummaryDiehl Chemical seeks a highly organized and detail-oriented Customer Service Administrator to join our team. This individual will work closely with the President and sales team to process customer orders, respond to customer requests and issues, and coordinate with clients and global partners.Key ResponsibilitiesEnsure timely and accurate delivery...
-
Customer Service Representative
2 weeks ago
La Porte, Texas, United States USALCO Full timeJob DescriptionThe role of a Customer Service Representative at USALCO involves providing exceptional customer service to external customers across the United States.Key Responsibilities:Order Management: Ensure orders are processed to meet customer requirements, partnering with USALCO plants and Logistics to ensure on-time order fulfillment.Customer...
-
Customer Service Coordinator
4 weeks ago
La Porte, Texas, United States Diehl Chemical Full timeJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Diehl Chemical. This individual will work closely with the President and sales team to ensure timely and accurate delivery of orders, respond to customer requests and issues, and coordinate with clients and our global partners.Key...
-
Customer Service Representative
3 weeks ago
La Porte, Texas, United States LUNCH BOX Full timeJob DescriptionLUNCH BOX is seeking a skilled Customer Service Representative to join our team. As a key member of our restaurant staff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Duties and Responsibilities:Welcoming and greeting guests in a friendly and professional...
-
Customer Service Representative
4 weeks ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamWe are seeking a highly skilled Customer Service Specialist to join our team at Greif, a leading supplier of industrial packaging products and services. With a global footprint across over 30 countries and 200-plus locations, we offer a unique opportunity to work with a diverse range of customers and products.About the RoleAs a...
-
Customer Service Representative
3 weeks ago
La Porte, Texas, United States Walmart Full timeJob Summary: As a Sales Associate at Walmart, you will be responsible for providing excellent customer service and ensuring customer satisfaction. Key responsibilities include:Key Responsibilities:Review customer orders and locate merchandise on the sales floor.Ensure customer orders are filled accurately and efficiently.Smile, greet, and thank customers...
-
Customer Service Representative
2 months ago
La Porte, Texas, United States Greif Full timeAbout GreifGreif is a leading supplier of industrial packaging products and services, with a global footprint across over 30 countries and 200-plus locations.Our VisionWe strive to be the best performing customer service team, delivering exceptional support to our customers worldwide.Key ResponsibilitiesProvide top-notch customer service to clients across...
-
Customer Service Ambassador
3 weeks ago
La Porte, Texas, United States Family Dollar Full timeCustomer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include:Greeting customers and assisting them with the selection of merchandiseCompleting cash register transactions and...
-
Customer Service Representative
3 weeks ago
La Porte, Texas, United States Walmart Full timeFuel Station Associate Job DescriptionAs a Fuel Station Associate at Walmart, you will be part of a fast-paced and customer-centered environment. Your responsibilities will include ensuring compliance with all regulations, maintaining stocked shelves with customer favorites, and providing excellent customer service.Key Responsibilities:Support fuel station...
-
Customer Service Representative
1 month ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamWe are seeking a highly skilled Customer Service Specialist to join our team in Cleveland, Ohio. As a leading supplier of industrial packaging products and services, we have a global footprint across over 30 countries and 200-plus locations.Our Vision: Be the best performing customer service team in the industry.Key...
-
Customer Service Representative
4 weeks ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamWe are a leading supplier of industrial packaging products and services, with a global footprint across over 30 countries and 200-plus locations.Our Vision:Be the best performing customer service professional, delivering exceptional support to our customers worldwide.Key Responsibilities:Provide timely and effective customer support...
-
Customer Service Representative
2 months ago
La Porte, Texas, United States Greif Full timeJoin Greif's Global TeamGreif is a leading supplier of industrial packaging products and services, with a global footprint across over 30 countries and 200-plus locations. Our vision is to be the best performing customer service team in the industry.Key Responsibilities:Provide exceptional customer service to clients across various industriesCollaborate with...
-
Retail Customer Service Representative
4 weeks ago
La Porte, Texas, United States EZCORP Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team at EZCORP. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, processing sales and loans, and performing various store duties.Key ResponsibilitiesProvide excellent...
-
Service Center Operations Manager
4 weeks ago
La Porte, Texas, United States RPM International Inc Full timeJob Title: Service Center ManagerAt RPM International Inc., we are seeking a highly skilled and experienced Service Center Manager to join our team. As a key member of our organization, you will be responsible for the overall management of our Service Center location, including inventory, warehousing, customer relations, and sales.Key Responsibilities:Manage...
-
Customer Service Representative
2 weeks ago
La Porte, Texas, United States Graybar Full timeAs a Customer Service Representative at Graybar, you will play a vital role in ensuring customer satisfaction. Your key responsibilities will include interacting with customers on an ongoing basis, entering orders, handling requests, and providing timely, professional, and courteous support.Deliver exceptional customer experiences by ensuring every...
-
Customer Service Liaison
3 weeks ago
La Porte, Texas, United States QSA Global Full timebJobSummary/bbrbrQSAGlobal,Inc.isseekingaskilledbCustomerServiceLiaison/btoactasaliaisonbetweenthecompanyanditscustomers.Theidealcandidatewillhaveexcellentcommunicationandinterpersonalskills,withtheabilitytomanagecustomerorders,addressinquiries,andresolvecomplaintsinaprofessionalandtimelymanner.brbrbKeyResponsibilities/bbrulliProcesscustomerordersaccuratelya...
-
Shift Manager
4 weeks ago
La Porte, Texas, United States McDonald's Full timeAbout the JobThis is a unique opportunity to join the McDonald's team as a Shift Manager. As a key member of our restaurant team, you will be responsible for leading shifts, ensuring excellent customer service, and maintaining high standards of quality and cleanliness.Key ResponsibilitiesLead shifts and ensure seamless operationsProvide exceptional customer...
Customer Service Manager
2 months ago
At Green Mile Logistics Inc., we are seeking a highly skilled and experienced Transportation Customer Service Manager to lead our customer service team. This role is responsible for ensuring excellent customer service, handling customer inquiries and complaints, and improving customer satisfaction.
Key Responsibilities:- Team Leadership and Management
- Lead, manage, and mentor the customer service team, providing guidance and support.
- Conduct regular team meetings to communicate goals, updates, and feedback.
- Develop training programs to enhance the skills and knowledge of the customer service team.
- Customer Interaction
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Ensure customer service representatives provide accurate information and solutions to customers.
- Develop and maintain strong relationships with key customers to foster loyalty and trust.
- Service Improvement
- Monitor customer service performance metrics and identify areas for improvement.
- Implement strategies to enhance customer service efficiency and effectiveness.
- Analyze customer feedback and develop action plans to address common issues and improve service quality.
- Communication and Coordination
- Serve as the main point of contact for customer service issues related to transportation and logistics.
- Coordinate with other departments, such as operations, sales, and dispatch, to ensure seamless service delivery.
- Communicate company policies, procedures, and service updates to customers and the customer service team.
- Problem-Solving and Decision-Making
- Address and resolve complex customer issues and service disruptions.
- Develop contingency plans to mitigate potential service failures and ensure continuous service delivery.
- Make informed decisions to balance customer satisfaction with operational efficiency.
- Documentation and Reporting
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Prepare and submit regular reports on customer service performance and trends to senior management.
- Ensure all customer service activities comply with company policies and regulatory requirements.
- Technology Utilization
- Utilize customer service software and CRM systems to track and manage customer interactions.
- Analyze data from customer service systems to identify trends and areas for improvement.
- Stay updated on industry best practices and emerging technologies to enhance customer service operations.
Qualifications:
- Education: Bachelor's degree in Business Administration, Logistics, or a related field is preferred.
- Experience: Previous experience in customer service management within the transportation or logistics industry is highly desirable.
- Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency with customer service software and CRM systems.
- Ability to analyze data and generate actionable insights.
- Problem-solving skills and a proactive approach to addressing issues.
- Attributes:
- Customer-focused mindset with a commitment to delivering high-quality service.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational and multitasking abilities.
Working Conditions:
- This role is typically based in an office environment, with occasional travel to meet with customers or attend industry events.
- Standard working hours apply, but some flexibility may be needed to address urgent customer issues or support team members outside of regular hours.
