Customer Service Representative

4 weeks ago


Union City, Georgia, United States Planet Fitness Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience in our Judgement Free Zone.

Key Responsibilities:

  • Provide exceptional customer service to members, prospective members, and guests
  • Answer phones and assist callers with various questions
  • Check members in and provide legendary tours to prospective members
  • Log amenities and communicate updates and events to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Conduct beverage and merchandise purchases on the point of sale system
  • Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions
  • Maintain a clean and organized front desk area and lobby
  • Perform regular facility cleaning and upkeep, including mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights
  • Regularly clean exercise equipment and tanning beds
  • Regularly clean restrooms and wet areas

Requirements:

  • Customer service experience preferred
  • High school diploma or GED
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers

About Us:

Planet Fitness is a franchise of fitness centers that prides itself on creating a unique environment where anyone can feel comfortable. We are a Judgement Free Zone where members can relax, get in shape, and have fun without being subjected to a hard-core, look-at-me attitude. Our mission is to improve people's lives by delivering a consistent, affordable, health and wellness experience in a judgement free environment.



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