Member Team Lead

4 weeks ago

Richmond Heights, Virginia, United States Sam's Club Full time
Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities:

Assist management with the supervision of associates in assigned areas of responsibility
Communicate goals and feedback to associates
Train associates on processes and procedures
Provide direction and guidance to associates on member service approaches and techniques
Ensure compliance with company policies and procedures
Support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
Process memberships, upgrades, and credit accounts
Encourage membership renewals
Participate in sales and marketing events
Complete and maintain marketing recaps and other required documentation
Strive to meet membership goals
Promote the value of Sam's Club products and services
Provide and ensure member service by acknowledging the member and identifying member needs
Assist members with purchasing decisions
Locate merchandise
Provide guidance and support to members regarding self-service technology
Assist members with transactions utilizing registers or self-checkout area
Ensure club pick up orders are filled
Oversee assigned area of responsibility by handling claims and returns
Zone the area
Arrange and organize merchandise
Identify shrink and damages
Organize and maintain availability of carts/flatbeds
Assist members with transporting items
Utilize cart retrieval equipment according to company policies and procedures
Maintain parking lot cleanliness
Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
Provide funds for proper register operation
Create and interpret financial analysis reports
Assist with accounting-related investigations
Prepare daily deposits
Prepare and oversee Cash Fund Transfers
Investigate overages and shortages in cash register drawers and accounting office
Maintain confidentiality and accuracy of financial and personal information
Develop, communicate, and implement processes and practices to meet business needs
Collaborate with managers, co-workers, customers, and other business partners
Analyze and apply information from multiple sources
Monitor progress and results
Identify and address improvement opportunities
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Explain, guide, and demonstrate how to apply these in executing business processes and practices
Implement related action plans
Use the Open Door Policy
Assist management with correcting ethical and compliance issues and problems
Lead and participate in teams by using and sharing resources, information, and tools
Determine customer needs and business priorities
Coordinate and execute work assignments
Provide advice, feedback, and support to ensure timelines and work quality are achieved
Model and help others with how to adapt to change or new challenges

Benefits:

Competitive pay
Performance-based bonus awards
Health benefits, including medical, vision, and dental coverage
Financial benefits, including 401(k), stock purchase, and company-paid life insurance
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Eligibility Requirements:

Must be 18 years of age or older
6 months retail experience, including operating front-end equipment, and 6 months customer service experience

Preferred Qualifications:

Leading a front-end team
Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

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