Experienced Client Relations Representative
2 weeks ago
Job Overview
The role of Senior Customer Service Representative is pivotal in ensuring exceptional service delivery across various markets. At Percepta, we are dedicated to crafting remarkable customer experiences while fostering a vibrant workplace culture.
Key Responsibilities
- Engage with customers and potential clients through a mix of inbound and outbound communications.
- Serve as the primary contact for inquiries related to contracts, service enhancements, escalations, and cancellations.
- Build and nurture relationships by understanding customer needs and preferences through active listening.
- Provide timely resolutions to issues, ensuring a seamless customer experience.
- Establish clear retention objectives and maintain a strong advisory relationship with client management.
- Utilize technology and product knowledge effectively to assist customers.
- Analyze customer feedback and implement strategies to enhance overall service quality.
- Design and execute initiatives aimed at increasing the value and effectiveness of our offerings.
Qualifications
- A High School Diploma is required; an Associate or Bachelor's degree is preferred.
- A minimum of four years of experience in training, public relations, sales, marketing, or customer service.
- Familiarity with customer contact systems is essential.
- Demonstrate ownership of the customer journey from start to finish, fostering genuine connections.
- Respond promptly to customer inquiries and technical questions, utilizing available resources to ensure swift and accurate service.
About Percepta
Founded in 2000, Percepta operates contact centers worldwide, delivering a seamless customer experience for our clients. We offer competitive compensation and prioritize the well-being of our employees through comprehensive benefits that promote physical, mental, and financial health.
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