Travel Assistance Agent
4 weeks ago
At Cruise America, we are seeking a highly skilled Travel Assistance Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is seamless and enjoyable.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a timely and professional manner.
- Provide first-level support and troubleshooting for customers experiencing issues with our rental vehicles.
- Maintain accurate records of customer interactions and resolve issues efficiently.
- Collaborate with team members to ensure all customer calls are answered and resolved promptly.
- Stay up-to-date with company policies and procedures to provide informed support to customers.
Requirements:
- High school diploma or equivalent required.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic computer skills and familiarity with customer relationship management software.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
About Cruise America:
Cruise America is a leading provider of recreational vehicle rentals and sales. We are committed to delivering exceptional customer service and providing our customers with unforgettable travel experiences.
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