Travel Assistance Agent

4 weeks ago


Mesa, Arizona, United States Cruise America Full time
Job Summary

At Cruise America, we are seeking a highly skilled Travel Assistance Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide first-level support and troubleshooting for customers experiencing issues with our rental vehicles.
  • Maintain accurate records of customer interactions and resolve issues efficiently.
  • Collaborate with team members to ensure all customer calls are answered and resolved promptly.
  • Stay up-to-date with company policies and procedures to provide informed support to customers.

Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and familiarity with customer relationship management software.

What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

About Cruise America:
Cruise America is a leading provider of recreational vehicle rentals and sales. We are committed to delivering exceptional customer service and providing our customers with unforgettable travel experiences.

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