Customer Service Representative
6 days ago
Koppert Biological Systems is a global leader in integrated pest management and disease management. Our mission is to make agriculture healthier, safer, and more productive by partnering with nature. We achieve this through the use of natural enemies to combat pests, employing bumblebees for pollination, and leveraging microbials and bio stimulants to support, protect, and strengthen crops.
Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for our key client accounts across the U.S. Your primary responsibility will be to manage and process purchase orders received online, by phone, or by email to ensure orders are placed and billed appropriately.
Key Responsibilities- Execute activities as a dedicated CSR for our key client accounts across the U.S. by working directly with our customers and utilizing multiple channels of communication.
- Monitor all requests to ensure they are accurately processed; maintain records of all customer interactions, transactions, and complaints for continuous improvement initiatives.
- Identify the correct action to resolve customer complaints and issues; delegate any unresolved issues to the appropriate resource.
- Assist customer service, sales, and management teams with tasks including but not limited to document retrieval, shipment tracking, customer portal interaction, and various project support.
- Support our Production and Logistics team through our ERP system to ensure orders are filled accurately and exported in a timely manner to our customers.
- Maintain communication with the accounting team to ensure proper documentation is in place for billing customers.
- 2 or 4-year business or science degree, or 3 years' experience working in an administrative/customer service function.
- Demonstrated commitment to excellence in customer service.
- High attention to detail and accuracy is priority.
- Strong problem-solving capabilities.
- Highly skilled with time management and follow-up.
- Excellent communication skills, including active listening.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Knowledge with Customer Relationship Management (CRM) systems; Dynamics 365 and Microsoft - Customer Engagement experience is a plus.
- Service-oriented and able to resolve customer complaints.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization.
- Basic knowledge of macro and micro biologicals within the agricultural segment considered a plus.
The working atmosphere at Koppert is informal. We are a family company and closely involved with everything that happens within and outside our company. We are consistently looking at ways of improvement and continuing to invest in our employees.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, employer-funded health savings account, tuition reimbursement, employer 401K match, life insurance, wellness program initiatives, employee assistance program, Volunteer Day, Koppert gear, and generous PTO.
Koppert Biological Systems is a veteran-friendly, Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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