Retail Operations Manager

2 days ago

Columbia, Tennessee, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and experienced Retail Merchandise Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional customer experience.

Key Responsibilities
  • Create a positive internal and external customer experience by engaging and interacting with all customers.
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding our company values.
  • Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor and ensuring efficient flow of goods to the sales floor.
  • Train and mentor Associates on established merchandising and processing principles, ensuring they have the skills and knowledge to succeed in their roles.
  • Ensure merchandise is properly tagged, hung, secured, and coded, maintaining a high level of accuracy and attention to detail.
  • Communicate effectively with the Coordinator on Duty to ensure seamless execution of store operations and prioritize tasks as needed.
  • Monitor productivity of the team and provide coaching and feedback to ensure they are meeting their goals and objectives.
  • Organize and rotate back stock for easy replenishment, maintaining a clean and organized store environment.
  • Maintain and uphold merchandising philosophy and signage standards, ensuring a visually appealing and engaging shopping experience for our customers.
  • Maintain all organizational, cleanliness, and recovery standards for the backroom area, ensuring a safe and efficient working environment.
  • Ensure compliance with recycling and hazardous waste programs, upholding our company's commitment to sustainability and environmental responsibility.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates and feedback.
  • Provide and accept recognition and constructive feedback, fostering a culture of open communication and continuous improvement.
  • Partner with Management on Associate training needs to increase effectiveness and ensure our team members have the skills and knowledge to succeed in their roles.
  • Ensure adherence to all labor laws, policies, and procedures, upholding our company's commitment to compliance and regulatory requirements.
  • Promote credit and loyalty programs, encouraging customers to engage with our brand and build loyalty.
  • Support and participate in store shrink reduction goals and programs, working collaboratively with the team to achieve our objectives.
  • Promote safety awareness and maintain a safe environment, ensuring the well-being of our Associates and customers.
Requirements
  • Able to work a flexible schedule, including nights and weekends.
  • Superior communication and organizational skills with attention to detail.
  • Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Capable of lifting heavy objects with or without reasonable accommodation.
  • Able to train others and provide guidance and support to the team.
  • 1 year retail experience and 6 months of leadership experience.
Benefits

We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer and welcome applications from all qualified candidates.

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