Retail Operations Manager
2 days ago
We are seeking a highly skilled and experienced Retail Merchandise Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional customer experience.
Key Responsibilities- Create a positive internal and external customer experience by engaging and interacting with all customers.
- Promote a culture of honesty and integrity, maintaining confidentiality and upholding our company values.
- Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor and ensuring efficient flow of goods to the sales floor.
- Train and mentor Associates on established merchandising and processing principles, ensuring they have the skills and knowledge to succeed in their roles.
- Ensure merchandise is properly tagged, hung, secured, and coded, maintaining a high level of accuracy and attention to detail.
- Communicate effectively with the Coordinator on Duty to ensure seamless execution of store operations and prioritize tasks as needed.
- Monitor productivity of the team and provide coaching and feedback to ensure they are meeting their goals and objectives.
- Organize and rotate back stock for easy replenishment, maintaining a clean and organized store environment.
- Maintain and uphold merchandising philosophy and signage standards, ensuring a visually appealing and engaging shopping experience for our customers.
- Maintain all organizational, cleanliness, and recovery standards for the backroom area, ensuring a safe and efficient working environment.
- Ensure compliance with recycling and hazardous waste programs, upholding our company's commitment to sustainability and environmental responsibility.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates and feedback.
- Provide and accept recognition and constructive feedback, fostering a culture of open communication and continuous improvement.
- Partner with Management on Associate training needs to increase effectiveness and ensure our team members have the skills and knowledge to succeed in their roles.
- Ensure adherence to all labor laws, policies, and procedures, upholding our company's commitment to compliance and regulatory requirements.
- Promote credit and loyalty programs, encouraging customers to engage with our brand and build loyalty.
- Support and participate in store shrink reduction goals and programs, working collaboratively with the team to achieve our objectives.
- Promote safety awareness and maintain a safe environment, ensuring the well-being of our Associates and customers.
- Able to work a flexible schedule, including nights and weekends.
- Superior communication and organizational skills with attention to detail.
- Capable of multi-tasking and responding appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Capable of lifting heavy objects with or without reasonable accommodation.
- Able to train others and provide guidance and support to the team.
- 1 year retail experience and 6 months of leadership experience.
We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer and welcome applications from all qualified candidates.
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