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Overnight Front Desk Associate
2 months ago
We are seeking a highly skilled and customer-focused Overnight Front Desk Associate to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities- Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
- Manage guest payments, including processing room charges, cash, checks, debit, and credit transactions.
- Respond to guest inquiries, resolve issues, and provide information about hotel services and local attractions.
- Coordinate with housekeeping to ensure rooms are ready for check-in and resolve any issues.
- Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information about the hotel and local area.
- Run daily reports, identify special requests, and verify report accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
- High school diploma or equivalent required.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
We offer a competitive hourly rate of $34.44 to $35.19, as well as a range of benefits, including health care, retirement benefits, paid time off, life insurance, disability coverage, and other wellness benefits.
About UsMarriott International Inc. is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, including disability and veteran status.
