Retirement Benefits Specialist

7 days ago


Lansing, Michigan, United States Municipal Employees' Retirement System Full time
About the Role

We are seeking an experienced Retirement Benefits Specialist to join our team at the Municipal Employees' Retirement System. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.

The ideal candidate will have a strong understanding of retirement benefits and pension plans, as well as excellent communication and problem-solving skills. They will also be able to work independently and as part of a team to achieve goals and objectives.

This role involves frequent contact with customers on a diverse range of topics, including explaining MERS products and services, educating about participant-directed account investment fund lineups, and assisting with HCSP claim reimbursements.

In return for your expertise, we offer a competitive salary of $60,000 - $70,000 per year, depending on experience.

About Us

Municipal Employees' Retirement System (MERS) is a leading provider of retirement benefits solutions for municipalities. We pride ourselves on delivering high-quality service to our customers and partners.

Responsibilities

  • Frequent contact with customers on a diverse range of topics
  • Explaining MERS products and services
  • Educating about participant-directed account investment fund lineups
  • Assisting with HCSP claim reimbursements
  • Researching and responding to customer inquiries
  • Reviewing and processing transactional items
  • Providing information and service for employer reporting contacts
  • Scheduling and conducting onsite educational sessions
  • Proactively contacting customers on various topics and information

Requirements

  • High school diploma or GED-equivalent
  • An equivalent combination of education and/or experience
  • Working in a team environment
  • Knowledge of Microsoft Office products


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