Guest Services Associate
3 days ago
We are seeking a highly skilled and service-oriented Guest Services Representative to join our team at Rapid City Best Western Ramkota Hotel.
Job Summary:The primary responsibility of a Guest Services Representative is to deliver exceptional guest experiences, execute brand service standards, and maintain excellent communication with guests, peers, and supervisors.
Key Responsibilities:- Greet guests and perform check-in/out procedures with a smile
- Follow all cash and credit card procedures required by hotel and brand standard
- Check expected departures and clear check out
- Update housekeeping room status
- Explain hotel amenities and services to guests during lags in phone or in-person conversations
- Respond promptly to guests' inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
- High School diploma or GED preferred
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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