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Hotel Operations Manager

2 months ago

Maryland Heights Missouri, United States Hollywood Casino St. Louis Full time
Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Hollywood Casino St. Louis. As a key member of our management team, you will be responsible for the day-to-day operation of the Front Office, Housekeeping, PBX, Wardrobe, and Valet departments.

Key Responsibilities
  • Provide direction and oversee the operation of all hotel activities, including strategic planning, development, and quality of services.
  • Perform various employee functions, including hiring, terminations, counseling and discipline, and employee relations.
  • Forecasts funding needs and develops budget to reach short, intermediate, and long-range goals.
  • Monitors and manages departmental expenditures and resources.
  • Answers inquiries pertaining to hotel policies and services and resolves occupants' complaints while supporting all customer service programs.
  • Assigns duties to hotel staff and creates/approves work schedules for efficient business performance.
  • Participates in financial activities of hotel such as setting room rates.
  • Observes and monitors staff performance and plans work processes in order to ensure efficient operations and adherence to hotel policies and procedures.
  • Develops, maintains, and participates in training programs for staff to ensure efficient operations.
  • Conducts individual or group pre-shift meetings with team members and provides timely positive feedback.
  • Understands and adheres to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
  • Addresses and manages complaints or concerns from team members.
  • Effectively uses, administers, and manages rewards and recognition for front line team members.
  • Reviews the performance, productivity, and efficiency of team members including but not limited to periodic evaluations.
  • Recommends or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
  • Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner.
  • Supports, implements, administers, and manages standards of excellence among team members.
  • Understands and adheres to regulatory, departmental, and company policies and procedures.
  • Makes determinations regarding types of materials, supplies, or tools to be used.
  • Supervises and manages attendance and time records of team members.
  • Effectively and efficiently manages labor costs and staffing objectives while achieving guest satisfaction.
  • Protects and preserves assets of the company.
  • Meets grooming and appearance requirements.
  • Meets attendance guidelines.
  • Complies with all reasonable requests made by management.
Requirements
  • Able to perform each essential duty satisfactorily.
  • Bachelor's degree (B.A./B.S.) from an accredited four-year college or university; or a minimum of two years of related experience and/or training; or equivalent combination of education and experience.
  • Individual must be highly motivated and self-directed.
  • Must be proficient in Microsoft Office applications (Excel, Access, Word).
  • Excellent interpersonal, customer service, team building, and problem-solving skills are required.
  • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
  • Ability to write reports and correspondence.
  • Ability to speak and communicate effectively with individuals and before groups of people.
  • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Must be able to qualify for any and all licenses or permits required by local, state, or federal law.