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Customer Service Representative
2 months ago
Solera, Inc. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. Our team is dedicated to delivering exceptional customer service and support.
The Role
As a Customer Service Representative, you will be part of our LYNX Services division, working in partnership with the world's largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies. You will take ownership for each interaction, educating and counseling customers on what to expect when filing a claim. We provide comprehensive training to ensure you have a solid base of insurance claims knowledge, preparing you for a career in the Insurance industry.
Key Responsibilities
• Utilize a customer-focused, needs-based review process to educate customers about their claim.
• Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.
• Engage in active listening with callers, confirm or clarify information, and manage the call according to training.
• Accurately enter customer and claim information into system databases.
• Maintain a strong work ethic with a total commitment to success each and every day.
Requirements
• One year of customer service experience is required.
• A High School diploma or equivalent is necessary.
• Passing a background screen and drug test is mandatory.
Solera, Inc. is an Equal Opportunity Employer. We prohibit discrimination against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law.
