Senior Manager, Scientific Information Solutions
7 days ago
Job Summary
CAS seeks a highly skilled and experienced professional to lead our scientific information solutions division. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated reservoir of scientific knowledge, and for 117 years, has helped innovators mine, assess and apply that information to keep businesses thriving.
The ideal candidate will have a strong background in sales operations and strategy, with a proven track record of managing large teams and driving business growth. They will be responsible for overseeing the customer master data and support functions, ensuring the accuracy and timeliness of customer information, and providing exceptional customer service.
Key Responsibilities
- Manage the customer master data and support functions, ensuring the accuracy and timeliness of customer information
- Oversee the administration of customer access to CAS files and databases, ensuring compliance with strict protocol and usage limits
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with the CAS Sales Strategy and Operations team to ensure alignment and effective communication
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
Requirements
- Bachelor's degree in business, marketing, or a related field
- 8 or more years of direct sales operations experience, with a minimum of 4 years in a management role
- Strong management acumen, with the ability to direct a large staff and drive business growth
- Proven track record of developing and implementing process improvements
- Excellent communication and interpersonal skills, with the ability to work effectively with staff, peers, and management at all levels
What We Offer
CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans.
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