Windows Server and Accela Product Support Expert
1 week ago
**Job Title:** Technical Systems Administrator for Accela Solutions
**Location:** Albany, NY
**Job Type:** Full-time
**About Us:** Aloden, Inc. is a leading provider of innovative software solutions. Our mission is to empower organizations to achieve their goals through cutting-edge technology and exceptional customer support.
We're committed to making a positive impact in our community, and we believe that diverse perspectives and experiences are essential to driving success. If you're passionate about technology, customer support, and teamwork, we encourage you to apply for this exciting opportunity.
**Salary:** We offer a competitive salary range of $120,000 - $180,000 per year, based on location and experience. This figure is estimated based on national averages and industry standards.
**Job Description:** In this role, you'll provide expert-level support for our production systems, troubleshooting and resolving complex issues related to Windows server support, Accela products, and COTS applications. Your responsibilities will include:
- Providing timely and effective support for production systems, minimizing downtime and ensuring seamless operation
- Analyzing system logs and implementing system changes to optimize performance
- Deploying adapters and troubleshooting complex issues related to Accela products and COTS applications
- Developing technical documentation and contributing to knowledge base articles to improve internal processes
- Maintaining accurate records and reporting metrics to measure system performance and identify areas for improvement
**Required Skills and Qualifications:*
- 7+ years of experience in Windows server support
- 7+ years of experience in Accela products or COTS applications
- 7+ years of experience in Accela application system support
- 5+ years of experience working with .Net/ASP/VB Script/Batch Script
- 2+ years of experience using ITSM service desks
- 3+ years of experience administering Oracle Service Cloud, MySQL Database, and OPA
**Benefits:** As a valued member of our team, you'll enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off. You'll also have opportunities for professional growth and development, as well as a fun and collaborative work environment.
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