Customer Experience Advocate

4 days ago


Lafayette, Louisiana, United States Moss Motors, Inc Full time

Welcome to Moss Motors, Inc

We're a dynamic and growth-oriented organization that's committed to delivering exceptional customer experiences in the automotive service industry.

As a Customer Experience Advocate - Mercedes and BMW, you'll play a vital role in ensuring our customers receive the highest level of care and satisfaction.

Your Key Responsibilities:

  • Brief customers on estimates, repairs, and maintenance services.
  • Communicate clearly and effectively with customers regarding their vehicle needs and options.
  • Support our service technicians in preparing and completing repair orders.

The Perfect Candidate:

  • Exhibits a strong commitment to customer satisfaction and a drive for continuous improvement.
  • Demonstrates exceptional communication and interpersonal skills, with the ability to work effectively with diverse personalities.
  • Has a solid grasp of automotive repair concepts and practices, with knowledge of modern vehicles and technologies.

Why Join Our Team?

  • A competitive salary range of $65,000 - $110,000 per year, based on experience.
  • A generous benefits package, including medical, dental, and vision insurance, as well as life insurance and paid time off.
  • Opportunities for career advancement and professional growth within a dynamic and innovative organization.

Schedule: Monday to Friday, 7:30am-6pm.



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