Retail Sales Associate
3 weeks ago
About the Role
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at BJ's Wholesale Club. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, promoting our membership programs, and driving sales growth.
Key Responsibilities
- Provide excellent customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Promote our membership programs, including BJ's Inner Circle and Supplemental membership, to potential new and existing members.
- Sell BJ's membership products to potential new and existing members, with a focus on upselling and cross-selling.
- Drive sales growth by executing Acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs.
- Responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries.
Requirements
- Prior front-line/customer service or previous sales experience preferred.
- Results-driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
Work Environment
- Most of the time is spent frequently remaining in a stationary position on hard surfaces.
- Occasionally requires lifting objects up to 30 pounds.
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