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Customer Service Associate at Chick-fil-A
2 months ago
We are seeking enthusiastic individuals for full-time and part-time positions at our establishment. Our operation hours are Monday through Saturday, ensuring a welcoming environment for our guests.
Benefits:
- Health insurance contribution for full-time staff.
- Retirement plan with matching contributions after a designated period of employment.
- Daily meal allowance provided.
- Opportunities for educational scholarships.
- Closed on Sundays for rest and family time.
- Referral bonuses available.
- Uniforms provided for both full-time and part-time employees.
Role Summary: The front-of-house team member serves as the initial point of contact for our guests. The individual is expected to excel in key areas that enhance the guest experience: food quality, order accuracy, service speed, cleanliness, and courteous service. Team members should be guest-oriented and demonstrate a commitment to service excellence. Following guidance from leadership and treating colleagues and guests with respect is essential.
Key Responsibilities:Front Counter Duties:
- Greet guests promptly upon their arrival.
- Exhibit core service principles.
- Prepare beverages and condiments, guiding guests on where to place their orders.
- Maintain a clean and stocked front counter area.
Drive-Thru Operations:
- Adhere to established scripts and guidelines.
- Ensure quick transaction completion at the drive-thru window.
- Address guest concerns efficiently.
- Maintain a smooth flow of service.
Dining Area Maintenance:
- Ensure cleanliness throughout the restaurant.
- Sanitize tables after each guest's visit.
- Assist guests with their needs to enhance their dining experience.
Additional Responsibilities:
- Conduct regular checks of the parking lot, patio, and play area.
- Maintain restroom cleanliness and supplies.
Expectations:
- Ability to stand for extended periods.
- Willingness to work outdoors in various weather conditions.
- Maintain a positive demeanor and professional communication.
- Demonstrate urgency in service delivery.
- Adhere to uniform and appearance standards.
- Be punctual and approachable.
- Follow health and safety protocols diligently.
- Embrace a service-oriented mindset.
