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Food Service Specialist

2 months ago

Plano, Texas, United States Shell Shack, Inc. Full time

Position Overview:

As a vital member of the Shell Shack team, the Server plays a crucial role in delivering an exceptional dining experience. This position involves efficiently taking and serving food and beverage orders while ensuring a welcoming atmosphere for all guests.

Key Responsibilities:

  1. Arrive at work punctually, well-groomed, and in the designated uniform.
  2. Warmly greet and seat guests, providing prompt and friendly service.
  3. Maintain comprehensive knowledge of menu items, including daily specials and soups.
  4. Accurately take and relay food and drink orders to the kitchen.
  5. Deliver meals to customers in a timely manner, ensuring accuracy and satisfaction.
  6. Check in with guests to confirm their satisfaction and offer additional assistance as needed.
  7. Process customer payments and manage transactions at the cash register.
  8. Address customer concerns with professionalism and report any issues to management.
  9. Restock service areas and maintain cleanliness throughout the dining environment.
  10. Assist in completing assigned cleaning tasks to uphold restaurant standards.

Additional Responsibilities:

  1. Respond swiftly to spills and maintain a safe dining area.
  2. Assist with clearing tables and maintaining an organized dining space.
  3. Perform other duties as directed by the Lead Server or Management.

Skills and Qualifications:

Successful candidates will demonstrate the ability to operate restaurant equipment safely and effectively, maintain a positive attitude, and work collaboratively within a team. The role requires physical stamina, including the ability to stand for extended periods and lift items weighing up to fifty pounds.

Education and Experience:

A high school diploma or equivalent is preferred, along with any relevant experience in food service. However, candidates with a strong willingness to learn are encouraged to apply.

Physical Requirements:

Servers must be able to perform various physical tasks, including bending, lifting, and walking on uneven surfaces. Team lifting is essential for heavier items.