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Customer Service Specialist
2 months ago
ESL Federal Credit Union is seeking a highly motivated and customer-focused Universal Banker to join our team. As a Universal Banker, you will be responsible for providing exceptional customer service, processing financial transactions, and building long-term relationships with members.
Key Responsibilities:- Customer Service: Create a positive face-to-face member experience, build long-lasting relationships, and provide personalized solutions to meet members' financial needs.
- Transaction Processing: Process financial transactions, including payments, deposits, and withdrawals, in a timely and accurate manner.
- Product Knowledge: Educate and refer members to various banking products and services, including loans, accounts, and other financial solutions.
- Relationship Building: Work closely with members to understand their financial goals and objectives, and provide recommendations to help them achieve their goals.
- Team Collaboration: Collaborate with other banking professionals to achieve sales goals, resolve member issues, and maintain a positive and productive work environment.
- Education: High School diploma or equivalent required.
- Experience: One year of sales/service experience in the financial services industry or a comparable field.
- Skills: Strong communication, problem-solving, and decision-making abilities, with a high degree of flexibility to support branch needs.
- Language: Bilingual English/Spanish speaking proficiency preferred.
ESL Federal Credit Union is a leading financial institution that values its employees and provides a comprehensive benefits package, including health, dental, life, 401(k), vacation, paid holidays, and performance incentives. We are committed to diversity, equity, and inclusion, and strive to create an inclusive and respectful work environment.
