Senior Claims Resolution Manager
1 week ago
Gallagher Bassett seeks a talented Senior Claims Resolution Manager to join our Claims Adjuster team. As a key member, you will be responsible for investigating, evaluating, and resolving complex workers compensation claims. You will work in partnership with our clients to deliver innovative solutions and enhance the claims management process.
Responsibilities
- Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.
- Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
- Provide exceptional customer service to our claimants on behalf of our clients, exhibiting empathy through each step of the claims process.
- Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
- Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.
Requirements
- High School Diploma.
- Minimum of 5 years related claims experience.
- Appropriately licensed and/or certified in all states in which claims are being handled.
- Knowledge of accepted industry standards and practices.
- Computer experience with related claims and business software.
Preferred Qualifications
- Bachelor's Degree.
Benefits
- Competitive salary.
- Medical/dental/vision plans.
- Life and accident insurance.
- 401(K) and Roth options.
- Tax-advantaged accounts (HSA, FSA).
- Educational expense reimbursement.
- Paid parental leave.
- Digital mental health services.
- Flexible work hours.
- Training programs.
- Gallagher Thrive program.
- Charitable matching gift program.
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