Customer Experience Ambassador
3 weeks ago
At Bill Walsh Automotive Group, we're committed to delivering exceptional service to our customers. As a Vehicle Support Specialist, you'll play a critical role in ensuring our customers have a positive experience.
Job DescriptionThis role involves providing assistance to customers who have questions or concerns about their vehicles. You'll work closely with our team to troubleshoot issues, provide product information, and resolve complaints.
Salary: $50,000 - $70,000 per year, depending on experience
Key Responsibilities- Respond to Customer Inquiries: Answer phone calls, emails, and messages from customers
- Troubleshoot and Resolve Issues: Use technical expertise to diagnose and fix problems with vehicles
- Stay Up-to-Date: Continuously update knowledge of products and services to provide accurate information
- Document Customer Interactions: Update records to reflect customer interactions and feedback
Requirements:
- Previous Experience in Customer Service or Sales: Proven track record of delivering excellent customer experiences
- Excellent Communication Skills: Ability to build rapport with clients, respond to inquiries, and provide clear information
- Technical Knowledge: Familiarity with vehicle systems, diagnostic tools, and repair techniques
Perks:
- Opportunity to Work with a Family-Owned Business: Join a company that values relationships and community involvement
- Ongoing Training and Development: Opportunities to enhance skills and knowledge in the industry
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