Service Financial Coordinator
4 weeks ago
The Service Biller will be responsible for managing the financial and operational aspects of service activities, including documentation, material requisition, job costing, status monitoring, invoicing, and administrative closeout. This role will interact closely with the Area Service Manager and assigned Service staff to ensure timely and accurate completion of tasks.
Key Responsibilities:
• Supports service leaders in creating and interpreting business reports
• Collects, validates, inputs, and reconciles service data into system applications
• Communicates effectively with customers and other team members
• Reviews and receives purchase orders
• Ensures material and labor costs are posted to correct work order in a timely manner
• Coordinates payroll activities for Service
• Ensures technicians post their time on a daily basis
• Reviews billing backlog and coordinates with Area Service Managers, Field Technicians, customers, and warranty claims as necessary to adapt and overcome all obstacles
• Processes maintenance contract billing in accordance with contract guidelines
• Reviews service tickets and performs the invoicing process for internal and customer applications
• Performs general administrative functions to support the Service processes
• Sets-up service agreements in system application based on transition documents
• Records relevant correspondence and issues, relevant meetings minutes and other conversations
• Researches and works with ASM to resolve invoice disputes in preparation for attendance of monthly calls
• Participates in weekly meetings
• Processes and tracks service warranty claims
• Flexible to work overtime/weekends as required
Requirements:
• High School Diploma
• One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/or training; or equivalent combination of education and experience
• Working knowledge of office equipment and Microsoft Office products
• Understanding of business financial concepts and fundamental understanding of financial analysis required
Benefits:
Hussmann offers a comprehensive benefits package, including comprehensive insurance plans, 401k with company matching contribution, discretionary 401k company contribution, tuition reimbursement program, life/disability insurance, family leave, Panasonic employee discounts, paid vacation and holidays, wellness program, identity protection, community stewardship, employee assistance program, and more. As a subsidiary of Panasonic USA, Hussmann is a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world. We collaborate with customers across various food retail segments to fulfill our promise of better businesses, better partners, and a better world. Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer.
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