Medical Support Specialist

4 days ago


Albany, New York, United States OrthoAlliance Full time
Job Summary:

OrthoAlliance is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical staff.

Key Responsibilities:

• Greet patients and escort them to clinical areas
• Conduct patient visit interviews, confirming the purpose of the visit and reviewing patient medical history
• Obtain patient vital signs and perform tasks such as EKGs, venipuncture, and gathering urine specimens
• Document all communications in a clear and concise manner, adhering to professional standards
• Maintain supplies and equipment, performing cleaning and stocking of clinical supplies in lab and exam rooms
• Obtain lab results and clinical notes/dictations, and post-appointment patient follow-up
• Answer and triage incoming phone calls, communicating physician recommendations and/or reporting test results via phone
• Assist with patient scheduling and front office duties as needed

Requirements:

• Prior medical office experience preferred
• Excellent patient service skills and phone etiquette
• Strong verbal and written communication skills
• Ability to work successfully as a team member and autonomously
• Attention to detail and ability to multitask
• Strong problem-solving skills

What We Offer:

OrthoAlliance offers competitive wages and an exceptional benefit package, including a 401k plan, to all full-time employees.

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