Housing Operations Specialist II

13 hours ago


Fort Myers, Florida, United States Florida Gulf Coast University Full time
Job Summary

The Housing Operations Specialist II is responsible for administering the day-to-day business operations within the Office of Housing & Residence Life, including front desk operations and assisting students and parents.

FGCU is an equal opportunity employer and welcomes applications from diverse candidates.

Key Responsibilities
  • Executes day-to-day front desk operations, utilizing a queued phone system, main housing email, and housing database system.
  • Assists students and parents with questions and concerns, utilizing a broad knowledge of housing and campus partner functions and business processes.
  • Escalates concerns to staff throughout the department and campus partners as needed.
  • Assists with incoming/outgoing mail, packages, and deliveries for the main office.
  • Reports facilities issues according to department procedures.
  • Assists with the application and assignment processes for the 4748 bed housing system.
Requirements
  • A high school diploma and six years of full-time experience directly related to the job functions.
  • Strong interpersonal, verbal and written communication skills.
  • Strong organizational skills and an ability to prioritize and complete simultaneous projects.
  • Ability to operate office equipment and personal computers with proficiency.
  • Ability to accurately prepare and maintain records, files, and reports.


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