Bilingual Store Customer Service Representative

3 days ago


East Wareham, Massachusetts, United States The Sherwin-Williams Company Full time
Job Summary

This is an exciting opportunity to join The Sherwin-Williams Company as a Bilingual Store Customer Service Specialist. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Provide outstanding customer service to meet and exceed customer expectations
  • Determine customer needs and present appropriate products and services
  • Build strong relationships with wholesale and retail customers
  • Process sales transactions accurately and efficiently
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain accurate work order files and formulas
  • Pull and stock products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Load and unload delivery trucks
  • Assist with making deliveries as needed
  • Maintain in-stock and presentable condition assigned areas
  • Stay knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends
Preferred Qualifications
  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish


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