Transportation Operations Specialist

3 weeks ago


Schaumburg, Illinois, United States Wheels, LLC Full time

Job Summary

We are seeking a highly motivated and detail-oriented Transportation Operations Specialist to join our team at Wheels, Inc. This role is responsible for providing administrative support to Account Managers, ensuring accurate and timely completion of customer service requests.

Key Responsibilities

  • Enter customer requests in CRM tool and follow them through to completion
  • Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue
  • Respond back to customers on follow-up communications related to non-strategic matters as instructed by the team
  • Follow up with customers on requirements to fulfill requests initiated by internal departments

Requirements

  • Associate Degree preferred or equivalent work experience
  • Fleet Management Industry experience a plus
  • One to two years of previous Customer Service Experience

Salary

$55,000 - $65,000 per year, depending on experience.



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