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Retail Department Supervisor

2 months ago

Paducah, Kentucky, United States TJ Maxx Full time
Job Summary

We are seeking a highly skilled and motivated Retail Department Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to deliver an exceptional customer experience.

Key Responsibilities
  • Lead by example, demonstrating exceptional customer service and promoting a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding the highest standards of professionalism
  • Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor and ensuring efficient flow of goods to sales floor
  • Train and mentor Associates on established merchandising and processing principles, ensuring they have the skills and knowledge to succeed in their roles
  • Ensure merchandise is properly tagged, hung, secured, and coded, maintaining the highest standards of visual merchandising and store appearance
  • Communicate effectively with the Coordinator on Duty to ensure seamless execution of store operations and efficient flow of goods to sales floor
  • Monitor productivity of team and coach as necessary, ensuring Associates are meeting performance expectations and providing feedback to support growth and development
  • Organize and rotate back stock for easy replenishment, maintaining the highest standards of inventory management and store appearance
  • Maintain and uphold merchandising philosophy and signage standards, ensuring a consistent and compelling customer experience
  • Maintain all organizational, cleanliness, and recovery standards for the backroom area, ensuring a safe and efficient working environment
  • Ensure compliance with recycling and hazardous waste programs, upholding the highest standards of environmental responsibility and sustainability
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates and feedback to support growth and development
  • Provide and accept recognition and constructive feedback, promoting a culture of open communication and continuous improvement
  • Partner with Management on Associate training needs to increase effectiveness and support growth and development
  • Ensure adherence to all labor laws, policies, and procedures, upholding the highest standards of compliance and regulatory excellence
  • Promote credit and loyalty programs, driving sales and revenue growth through effective marketing and customer engagement
  • Support and participate in store shrink reduction goals and programs, upholding the highest standards of loss prevention and inventory management
  • Promote safety awareness and maintain a safe environment, ensuring the well-being and safety of all Associates and customers
Requirements
  • Able to work a flexible schedule, including nights and weekends, with a strong commitment to delivering exceptional customer service and supporting store operations
  • Superior communication and organizational skills, with attention to detail and ability to multitask in a fast-paced environment
  • Capable of lifting heavy objects with or without reasonable accommodation, with a strong commitment to maintaining a safe and healthy working environment
  • Able to train others, with a strong commitment to developing and supporting the skills and knowledge of Associates
  • 1 year retail experience and 6 months of leadership experience, with a strong commitment to delivering exceptional results and supporting store operations
Benefits

We offer a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more. Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. We are an equal opportunity employer and welcome applications from all qualified candidates.