Member Services Representative
3 days ago
We are seeking a highly motivated Senior Member Advocate to join our team at Arize Federal Credit Union in State College, PA. This full-time, in-person position is an excellent opportunity for individuals who enjoy working with people and have a passion for delivering exceptional member service.
About the RoleThe Senior Member Advocate serves as the primary point of contact for members within a branch retail environment, responsible for evaluating and assisting members with their financial needs. Key responsibilities include interviewing loan applicants, explaining loan programs, and recommending loan options. The successful candidate will also support the credit union's sales and service culture by providing high-quality member service and identifying opportunities to offer appropriate product and service solutions.
Key Responsibilities- Interview member loan applicants to assess their financial situations and recommend loan options
- Support the credit union's philosophy and sales and service culture to provide exceptional member service
- Assist members with opening and closing accounts, answer questions about products and services, and resolve problems within authority
- Perform regular outreach and contact with members, participate in sales development activities, and cross-sell credit union products and services
- Establish rapport with members to ensure continued financial partnership and deepen relationships with the credit union
- Utilize resources to resolve routine and complex member problems accurately and effectively
- Participate in branch promotions, staff meetings, and other activities that support team goals
- 3-5 years of similar or related experience
- Trustworthy individual with high integrity
- Friendly, professional, and accurate service and support to all members and associates
- Excellent communication skills and ability to demonstrate initiative
- A high school education or GED
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