Front Desk Receptionist

Job Summary:

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at Total Care Services. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service to our patients, handling phone calls, and managing the front office operations.

Key Responsibilities:

• Answer phone calls and transfer to appropriate departments or individuals
• Book patient appointments and process walk-ins
• Confirm patient appointments for the next clinic day
• Process patient paperwork, ensuring all fields and data are obtained
• Verify patient insurance and obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for current and past due amounts
• Balance cash drawer daily
• Maintain the cleanliness and presentation of the Office Lobby
• Organize and present the Front Desk area

Requirements:

• Must be able to read, write, and speak English
• Must be computer literate; experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position

Preferred Qualifications:

• Minimum of 1 year Front Desk Specialist experience in Family Practice or Urgent Care Clinic
• Possess Time Management abilities
• General office skills required (ability to type, use calculator, and other office equipment)

Work Environment:

This position involves working in a fast-paced office environment with occasional exposure to sick patients. The noise level is usually quiet to moderate, depending on patient flow.

Supervision:

This position reports to the Office/HR Manager, Clinical Director, and Medical Doctor.