Medical Care Coordinator

3 weeks ago


Las Vegas, Nevada, United States Cyti Clinics Full time

Explore a fulfilling opportunity as a Medical Care Coordinator at Cyti Clinics.

About the Role

We are seeking a detail-oriented and compassionate professional to play a crucial role in our mission. As a Medical Care Coordinator, you will be responsible for:

  • Processing Referrals: Receive and process referrals from clients' insurance using established protocols.
  • Client Information Management: Review and ensure all client information is complete and up-to-date.
  • Insurance Verification: Update insurance information for existing patients.
  • Appointment Scheduling: Call patients with insurance authorization to schedule sessions.
  • Client Communication: Answer phone calls professionally, respond to inquiries, and resolve complaints.
  • Needs Assessment: Identify patient needs, resolve issues, and provide effective solutions.
  • Complaint Resolution: Handle and resolve service-related complaints.
  • Escalation Management: Identify and escalate priority issues to senior management.
  • Documentation: Fill out call notes, update reports, and maintain the team's database.
  • Data Evaluation: Obtain and evaluate all relevant data to handle complaints and queries.
  • Training and Research: Engage in ongoing training and research on our therapists' specializations and availability.
  • Service Updates: Keep all relevant information about our services updated.
  • Billing Documentation: Ensure internal billing documents (charge slips, progress notes) are up-to-date.
  • Multitasking: Efficiently switch between multiple programs within our database.
  • Therapist Communication: Communicate assertively and respectfully with therapists to ensure excellent customer service.
Compensation and Benefits

We offer a competitive base salary of $18-$20 per hour, with potential for variation based on experience. Our comprehensive benefits package includes:

  • Competitive Health Insurance
  • Paid Time Off (PTO)
  • 401(k) Retirement Plan
  • Professional Development Opportunities
Requirements

To succeed in this role, you should possess:

  • Medical Office Experience: Proficient in multitasking within a medical office environment.
  • Empathy and Compassion: Demonstrated experience providing compassionate service to patients.
  • Communication Skills: Excellent telephone, texting, and email etiquette, with exceptional written and verbal communication abilities.
  • Front Office Procedures: Familiarity with front office procedures and insurance verification processes.
  • Medical Terminology: Basic knowledge of medical terminology and procedures related to insurance companies, HIPAA, and PHI.
  • Electronic Medical Records: Experience with electronic medical records systems.
  • Computer Proficiency: Proficiency in MS Word, Excel, Google applications, and general computer skills.
  • Learning Agility: Ability to quickly learn and adapt to new software programs.

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