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Case Manager
2 months ago
Job Summary:
The GEO Group is seeking a highly motivated and detail-oriented Case Manager - Immigration Specialist to join our team. As a Case Manager - Immigration Specialist, you will be responsible for providing electronic monitoring enrollment and orientation to immigrants detained after crossing the United States Border and referred for supervision by DHS staff.
Key Responsibilities:
- Conducts intake interview and orientation session with each individual referred to the program within contractual timeframes and requirements.
- Installs electronic monitoring equipment on participants. Inputs data and zones into data system. Establishes schedules for participants that include, but are not limited to, travel to home DHS office.
- Develops and maintains accurate and complete case records for all participants. Transfers case records to the appropriate DHS office. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
- Monitors compliance with electronic monitoring program until transfer of participant to the appropriate office. Reports on program violations in a timely manner using established reporting parameters.
- Learns and uses evidence-based principles to establish rapport and build a professional alliance with each program participant in order to encourage compliance with program requirements.
- Supervises participants while in DHS or ISAP (ISAP Staging Site Area) office.
- Identifies and coordinates services as required, including translation services and emergency counseling.
- May oversee the day-to-day activities of the Intensive Case Supervision Specialists if acting as a team lead. Maintains log of Intensive Case Supervision Specialists activities.
- Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS employees, clients and the general public. Performs daily security check of the office area.
- Ensures that all participant records are kept in locked files to maintain confidentiality.
- Prepares written reports for DHS as necessary.
- Conducts monthly audits of a specific office to ensure all program operations comply with the Quality Control Plan and contractual obligations.
- Serves as a point of contact for DHS.
Requirements:
- Bachelor's Degree required. Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
- At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.
- Bilingual English/Spanish required.
- Valid driver's license required and the ability to safely operate a motor vehicle in order to perform home visits.
- United States citizenship required.
- Ability to receive client's approval to work on contract required.
- Must live in the US 3 of the last 5 years (military and study abroad included).
- Effective verbal and written communication skills with employees, community contacts, government officials and clients. Ability to interpret and articulate rules, orders, instructions and materials. Ability to compose reports.
- Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
- Ability to learn and apply evidence-based principles to case management in order to foster professional alliances with program participants and encourage compliance with program requirements.
- Participation in and successful completion of on-going training to develop solid practical knowledge of evidence-based principles.
- Ability to deal tactfully with the public.
- Attention to detail.
- Problem solving abilities.
- Ability to plan, organize and direct the work of others.
- Ability to deal with multicultural contacts with sensitivity.
- Basic knowledge of immigration laws, regulations and procedures.
- Basic computer skills.
- Ability to interpret electronic monitoring messages and daily summary reports.
- Good typing skills to develop and maintain case records by performing data entry.
- Ability to work with computers and the necessary software typically used by the department.
Working Conditions:
Encountered on a regular basis as part of the work this job performs.
DHS Detention Facility.
Weekends may be required.
Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine.
Bending, stooping and use of hands and fingers to place electronic monitoring equipment on program participants.
Ability to use hands and fingers to install electronic monitoring equipment and to perform data entry.
