Patient Services Coordinator

5 days ago


Mt Vernon, Illinois, United States Skagit Regional Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Skagit Regional Health. As a key member of our Patient Resource Center, you will be responsible for providing exceptional customer service to our patients and families.

Key Responsibilities
  • Answer incoming calls and schedule office appointments for Skagit Regional Clinics
  • Accurately schedule or reschedule appointments according to practice guidelines and established protocols
  • Perform new patient pre-registration and verify patient identity, demographics, insurance, and other required data
  • Verify insurance eligibility and ensure accurate new patient packets are mailed or emailed at time of scheduling
  • Utilize current EHR to document and task messages to the appropriate practice
  • Respond to patient portal requests in a timely manner
  • Assist callers requesting assistance with locating a primary care or specialty provider within the Skagit Regional Health system
Requirements
  • High School diploma or GED required
  • Minimum one year of experience in a healthcare setting, including registration, scheduling, and insurance verification preferred
  • Effective verbal, written, and interpersonal communication skills required
  • Ability to effectively utilize Microsoft Office applications and department-specific software
  • Well-developed problem-solving and analytical skills required
Working Conditions

This position requires working in an indoor, environmentally controlled environment. Skagit Regional Health offers a comprehensive benefit package to all employees holding an FTE of 20 or more hours per week.



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