Client Experience Specialist

1 week ago


Mooresville, North Carolina, United States Employbridge Full time
Role Summary
The Staff Performance Manager is responsible for ensuring the timely, accurate, and quality delivery of customer goods and services. This individual will manage employee relations at the site, including coaching, performance reviews, removal from assignments, and exit interviews.

This role requires experience in a customer service role responsible for multi-level client communication, HR and data management experience, and demonstrable success managing a team or process. The ideal candidate will be able to lead, organize, and build effective and diverse teams, think critically and solve problems effectively, and communicate professionally and effectively across all platforms.

Responsibilities and Requirements
• Manage candidate inventory by recruiting, screening, interviewing daily
• Conduct new hire orientations and perform new hire check-ins on the first day of work
• Audit onboarding requirements and confirm new hire start requirements are met
• Communicate workforce needs to clients for staffing productivity and include labor market data to present plausible solutions
• Participate in client forecasting meetings and remain informed and knowledgeable of client's current and upcoming business needs
• Develop and maintain rapport with management and supervisors to maintain consistencies in all departments

Salary Range
The estimated salary for this role is $60,000 - $70,000 per year, depending on experience. Employbridge offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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