Universal Banker Specialist
3 days ago
We are seeking a dedicated and customer-focused Universal Banker Specialist to join our team at Merck Sharp & Dohme Federal Credit Union (MSDFCU). As a Universal Banker Specialist, you will be responsible for providing top-notch customer service, sales, and support to our members in a fast-paced banking environment.
About Us:
As a not-for-profit Credit Union, we offer better rates on savings and loans, and additional products and services. Our goal is to provide our members with a personalized and supportive experience, and we're looking for someone who shares this vision.
Key Responsibilities:
- Provide exceptional customer service to members on both the teller and platform sides of servicing at the Branch.
- Create member loyalty and grow member share of wallet through a differentiated member experience.
- Originate loans by accepting and reviewing loan applications, interviewing loan applicants, reviewing credit reports, and cross-selling loans.
- Prepare loan documentation, initiate credit reports, and conduct closings for home equity, personal, and auto loans.
- Resolve problems by clarifying member complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
- Process IRA and share certificate transactions.
- Assist with Credit Union security procedures.
- Meet credit union standards of service and sales using the Creating Member Loyalty sales and referral skills.
- Contribute to team effort by accomplishing Balance Score Card Goals as needed.
- Perform Teller duties as needed.
- Ability to travel to other locations and meet schedule requirements.
- Assume additional duties as assigned.
Requirements:
- High School Diploma required.
- 2+ years' experience in the Financial Industry.
- Cash handling experience.
- Strong sales skills.
- Strong computer knowledge and Windows skills required.
- Effective listener and communicator.
- Strong problem-solving and trouble-shooting skills.
- Knowledge of spread sheet software preferred.
- Excellent written and oral communication skills.
- Should have aptitude for Math.
- Keen eye for detail and the drive to serve satisfactorily.
- NMLS required.
Estimated Salary:
$60,000-$80,000 per year.
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