Loan Origination Specialist

4 weeks ago


Pasadena, California, United States TEKsystems Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team at TEKsystems. As a key member of our Mortgage Fulfillment Division, you will play a critical role in supporting Consumer Direct Lending and providing exceptional customer service to our clients.

Key Responsibilities
  • Receive and respond to inbound calls and text messages from consumers, providing timely and accurate information to resolve their mortgage loan inquiries and requests.
  • Effectively manage a pipeline of up to 75 loans, ensuring timely and efficient processing and resolution.
  • Perform routine data entry and validation tasks, maintaining accurate and up-to-date records.
  • Collaborate with multiple departments to expedite processing and issue resolution, ensuring seamless communication and coordination.
  • Conduct preliminary research to accurately resolve and respond to customer inquiries, demonstrating a strong understanding of mortgage regulations and policies.
Requirements
  • Mortgage and/or financial services call center experience is a plus.
  • Bilingual Spanish is a plus, with a 5% increase in pay for those who speak Spanish.
  • General understanding of applicable Federal, State, and Local mortgage regulations is a plus.
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and welcome applications from diverse candidates.



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