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Guest Service Supervisor

2 months ago

Acton, Massachusetts, United States Global Partners Full time

About the Role:

We are seeking a highly skilled Guest Service Supervisor to join our team at Global Partners LP. As a key member of our store operations team, you will be responsible for ensuring the highest level of customer service, store safety, and appearance.

Key Responsibilities:

  • Supervise store operations and personnel in the absence of the store manager and assistant manager.
  • Ensure company policies and procedures are followed.
  • Deliver a high level of customer service, store safety, and appearance.
  • Coach and direct employees to provide excellent customer service.
  • Maintain an awareness of cleanliness both inside and outside of the store.
  • Perform light equipment and yard maintenance.
  • Order and receive merchandise utilizing inventory ordering guidelines.
  • Implement all Company promotional initiatives.
  • Maintain cash and inventory control during all supervised shifts.
  • Pricebook maintenance.
  • Ordering merchandise.
  • Audit cashier paperwork for accuracy.
  • Report all environment, maintenance issues, and unusual occurrences to the proper authority as well as management personnel.

Requirements:

  • High School Diploma or equivalent.
  • Ability to work unsupervised.
  • Flexibility to work weekend, holiday, and/or evening shifts.
  • Must have reliable transportation and valid driver's license.
  • Ability to communicate with associates and guests.
  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment).

Physical Requirements:

  • Frequent bending, reaching, lifting of 1 to 15 lbs.
  • Be able to lift up to 50 lbs on occasion.
  • Reaching above shoulder height and bending below waist.
  • Be able to freely access all areas of the store.
  • Move quickly around store.

Equal Opportunity Employer:

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department.