Contact Center Professional

5 days ago


Wilmington, Delaware, United States Pyramid Consulting Full time
Contact Center Professional Job Opportunity

We are currently interviewing for a Contact Center Professional to fill this contract position.

About the Position:

This is a 04+ Months Contract opportunity with long-term potential.

Responsibilities and Requirements:

  • Provide personalized and professional service to participants of over 630 Pension Plans in response to incoming inquiries related to their 1099 tax forms.
  • Update addresses, mailing, emailing, or faxing duplicate copies of annuitants 1099 tax form.
  • Respond positively to participant incoming calls, providing a high level of service and quality that exceeds customer expectation.

Key Skills and Technologies:

  • CUSTOMER SERVICE representative experience.
  • Phone and Email Support experience.
  • MS Office Proficiency.
  • Excellent Communication Skills.
  • Problem Solving and Analytical Skills.
  • Teamwork and Adaptability.

Compensation Package:

  • Salary Range: $15 - $16.30/hour.
  • Benefits: Health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


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