Technical Program Manager
2 days ago
The Weather Company is a leading provider of weather-related services, empowering individuals and businesses to make informed decisions in the face of weather-related challenges. Our cutting-edge technology and AI-driven solutions enable us to deliver high-quality weather data, insights, and media solutions across the open web, reaching hundreds of enterprise clients and over 360 million monthly active users.
Job BriefWe are seeking a highly skilled Technical Program Manager to lead the design and architecture of functional Salesforce solutions. As a key member of our team, you will be responsible for mapping business requirements to system and technical specifications, understanding project complexity, and providing guidance to the project team. Your expertise in Salesforce and ability to communicate technical solutions to both technical and non-technical stakeholders will be crucial in delivering successful projects.
Key Responsibilities- Optimize efficiency, reduce business costs, and ensure high data quality across all Salesforce implementations.
- Develop proof-of-concepts for future-state solutions, including data models, data flows, interfaces, and workflow/business process maps.
- Liaise with stakeholders to understand operational needs and translate them into well-architected Salesforce solutions.
- Prepare comprehensive documentation, including business requirements, functional designs, and technical designs.
- Design solution architectures, manage development plans and budgets, oversee project timelines, and ensure quality checks on deliverables.
- Regularly update management on issues, risks, and the status of Salesforce solutions.
- Present future plans and roadmaps for continuous improvement and added value.
- Work closely with stakeholders from Order Management Systems (OMS), Salesforce, and Ad Ops Program Management to translate business needs into platform improvements, processes, and tools.
- Troubleshoot and resolve issues related to ad technology and creative integrations by collaborating with Ad Ops, Creative Lab, Offering Management, Data Sales, Ad Product, and Ad Technology teams.
- Gain deep expertise in Ad Ops processes, policies, systems, and controls, including ad servers, order management systems, and integrated tools, to assess program impacts and manage risks in campaign management processes.
- Assist in project coordination by developing detailed plans, identifying task owners, managing deadlines, highlighting dependencies and risks, and maintaining effective communication with key stakeholders.
- Design and build custom processes and applications within Salesforce. Oversee QA, testing, debugging, and maintain Ad Ops documentation and manuals.
- Understand and assess the impact of new and existing ad features to operationalize them smoothly while mitigating risks to ad products.
- Bachelor's degree in a STEM field such as Engineering, Information Systems, Computer Science, Math, etc.
- 5+ years of experience in solution, discovery, business analysis, project management, and technology implementation in full life-cycle CRM engagements.
- 5+ years of experience working with the Salesforce platform.
- Salesforce Certifications: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder.
- 5+ years of experience with Sales Cloud and Service Cloud.
- Strong communication and presentation skills to explain technical solutions to both technical peers and non-technical stakeholders.
- Master's degree in a STEM field such as Engineering, Information Systems, Computer Science, Math, etc.
- 7+ years of experience in solution, discovery, business analysis, project management, and technology implementation in full life-cycle CRM engagements.
- 7+ years of experience working with the Salesforce platform and familiarity with Google Ad Manager.
- 7+ years of experience with Sales Cloud, Service Cloud, and Community Cloud.
- Salesforce Certifications: Salesforce Certified Application Architect.
- Strong communication and presentation skills to explain technical solutions to both technical peers and non-technical stakeholders.
- Competitive salary and benefits package.
- Progressive family plan benefits.
- Benefits effective day 1 of employment include competitive 401K match with no vesting requirement, national health, dental, and vision plans.
- Variety of medical insurance options including a $0 cost premium employee coverage.
- An opportunity to work for a global and industry-leading technology company.
- Impactful work in a collaborative environment.
- Hybrid work model.
- Flexible time off.
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