Customer Service Representative

2 weeks ago


Utah, United States SEARCH Group Partners, Inc. Full time
Job Title: Member Service Representative

SEARCH Group Partners, Inc. is seeking a highly organized and detail-oriented Member Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our certification processes.

Key Responsibilities:

  • Provide timely and accurate responses to member inquiries via phone, email, and mail
  • Enter and maintain accurate certification and recertification data in our learning management system
  • Quality assure all data entered, identifying and correcting discrepancies as needed
  • Collaborate with training officers and supervisors to resolve issues and improve processes
  • Prioritize and complete multiple tasks and projects within assigned timelines, ensuring high quality and accuracy
  • Track shipping dates, certification processing dates, and waivers
  • Record notes of all transactions and maintain accurate records
  • Assist with inventory management and generate Quality Assurance Guide rental contracts

Requirements:

  • At least 1 year of data entry experience required
  • Experience with fulfillment, shipping, and inventory preferred but not required
  • Excellent organizational skills, strong oral and written communication, and a strong commitment to customer service
  • Excellent history of longevity in previous positions of employment
  • High level of interpersonal skills to handle sensitive and confidential situations
  • Self-motivation, high initiative, and sharp attention to detail with ability to multitask under tight deadlines
  • Ability to learn new computer systems and adapt to change quickly
  • Proficient with Microsoft Office 365 and Smartsheet

Benefits:

  • Comprehensive benefits package including medical, dental, vision, company contributions to HSA & 401k programs, tuition reimbursement, pet insurance, legal insurance, PTO, hybrid schedule, holiday pay, and transportation options


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