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Patient Services Coordinator
2 months ago
Position Title: Patient Services Coordinator
Job Category: Administration
Job Summary:
The Patient Services Coordinator plays a vital role in ensuring accurate patient information management and financial data processing. This position is responsible for:
- Inputting comprehensive and accurate patient demographic details.
- Updating financial records and verifying patient benefits through appropriate documentation.
- Assisting uninsured individuals and low-income families in navigating health insurance options.
Key Responsibilities:
- Registering new patients and updating existing patient information during each visit.
- Educating patients about the Eagle Care program and guiding them through the income verification process.
- Setting up patient charts with precise information for medical staff.
- Monitoring patient flow and greeting all patients to ensure a welcoming environment.
- Accurately processing visit charges and balancing cash drawers at the end of the day.
- Providing assistance with payment plans for patients with outstanding balances.
- Scheduling follow-up appointments as necessary.
- Maintaining an organized workstation with essential supplies for efficient patient check-in and check-out.
- Communicating center services to clients and providing necessary documentation.
- Participating in outreach events and assisting patients with appeals related to insurance eligibility.
- Delivering educational outreach in both individual and group settings regarding health insurance options.
General Skills:
Strong organizational, communication, and interpersonal skills are essential. The candidate should possess:
- Mathematical and analytical abilities.
- Proficiency in basic computer operations and general clerical tasks.
Working Conditions:
The role is primarily office-based, requiring adaptability to various tasks and occasional exposure to high noise levels. The environment may present periods of moderate stress and fluctuating workloads.
Education and Experience:
An associate degree in a relevant field is preferred, along with a combination of education and experience. Candidates should demonstrate attention to detail and effective communication skills.
Language Requirements:
Fluency in both English and Spanish is required to effectively communicate with diverse patient backgrounds.
