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Quality Engineering Manager

2 months ago

Auburn, Alabama, United States Continental Full time
About Continental

Continental is a leading technology company that develops innovative solutions for sustainable and connected mobility. With a rich history dating back to 1871, we have established ourselves as a trusted partner for vehicles, machines, traffic, and transportation.

The Role

We are seeking a highly skilled Quality Engineering Manager to join our team. As a key member of our organization, you will be responsible for coordinating and supporting customer quality cases and incidents within our BA Cluster. Your expertise will be instrumental in training plant associates in problem-solving methodologies and providing feedback on completed problem-solving reports.

Key Responsibilities
  • Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
  • Train plant associates in problem-solving methodology and provide feedback on completed problem-solving reports
  • Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements, and/or key customer quality incidents
  • Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
  • Coordinate of Customer Quality Escalations in cooperation with Segments, Operations, and Plants
  • Ensure standardized communication to the customers
  • Coordinate of Key Customer Quality Meetings within the BA Cluster
  • Drive the implementation of BA and GS Standards for Customer Quality Case Process
  • Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
  • Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations
  • Customer Performance Monitoring
  • Maintain an efficient monitoring of customer case data
  • Maintain a standardized BA Cluster reporting
  • Provide training and support for customer data
  • Operational Quality Management
  • Lead, initiative, and support projects aimed at standardizing best practice approaches and sharing lessons learned
  • Support and conduct internal audits to assure that all core quality systems are implemented in cooperation with BA Audit Management
  • Support plants in the achievement and maintenance of certification
  • Provide focus on identifying, prioritizing, and strategically reducing technical compliance risk in cooperation with BA tC Management
  • Utilize experience and lessons learned to identifying gaps in the Management System implementations in cooperation with BA Management System
  • Support plant quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
  • Support Application Quality Planning in cooperation with the plant teams and provide input from customer case management
  • Quality Methods, Tools, and Trainings together with BA Customer Quality Management
  • Work with plant teams to improve knowledge and implementation of quality system tools – eg. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
  • Support continuous improvement related to the Mission Critical Rules in the plants.
  • Support implementation of production, productivity, quality, technical compliance, and customer-service standards
  • Key user support and site level training and implementation support for quality digitalization tools
  • BA Operational
  • QM Net Work
  • Contributes to team effort by accomplishing related results as needed
  • Leads or Supports Operational Quality Management Projects, as needed, within the Plants
Why You Should Apply

We offer a comprehensive benefits package, including paid time off, tuition and employee discounts, annual bonus, and employer 401(k) match. As a global industry leader, we provide opportunities for growth and development in a dynamic and inclusive work environment.

Requirements

We are looking for a highly skilled and experienced Quality Engineering Manager with a strong background in quality management, customer communication, and technical problem-solving. The ideal candidate will have a bachelor's degree in a relevant field, such as engineering, production technology, or economics, and a minimum of 7 years of professional experience in quality management. Strong leadership skills, international and cross-functional team leadership experience, and intercultural communication skills are essential for this role.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.