Night Front Desk Associate Supervisor

6 days ago


Green Pond, United States Planet Fitness Full time

About the Overnight Front Desk Associate Role:

As a Night Front Desk Associate, you will be responsible for providing an exceptional customer experience to Planet Fitness members and guests while ensuring a safe and welcoming environment in our Judgement Free Zone.

Daily responsibilities include:

  • Greeting members/guests as they enter and exit the club, assisting with questions or concerns during check-in
  • Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys while upholding club policies
  • Resolving member concerns and escalating to a Manager as needed
  • Answering phones in a friendly manner and assisting callers with inquiries
  • Performing membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
  • Performing prospective member calls and tours, assessing their membership needs
  • Executing retail transactions with accuracy and driving sales goals
  • Regularly cleaning and sanitizing all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas
  • Ensuring restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule
  • Frequently performing comprehensive walks of all club areas, quickly addressing safety/policy issues and cleanliness concerns
  • Promptly addressing maintenance and facility concerns such as broken or missing equipment

About Your Qualifications:

To succeed in this role, you should have:

  • 6-12 months of experience in a customer service environment (preferred)
  • Be 18 years of age or older
  • Be willing to become CPR/AED certified (training provided by Planet Fitness)
  • Basic computer proficiency

Earnings and Benefits:

The estimated annual salary for this position is $42,000-$52,000, depending on location. As a valued team member, you can expect:

  • Medical, Dental, and Vision Insurance
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan
  • Term Life Insurance
  • Healthcare and Dependent Care Flexible Spending Accounts
  • Employee perks and discounts
  • Engaging team-building competitions and social events

*Please note that certain benefits listed above are for full-time employees only

Why Choose Planet Fitness?

We offer a supportive, engaging team environment where everyone feels like they belong. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. If you share our values and passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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