Night Front Desk Associate Supervisor
6 days ago
About the Overnight Front Desk Associate Role:
As a Night Front Desk Associate, you will be responsible for providing an exceptional customer experience to Planet Fitness members and guests while ensuring a safe and welcoming environment in our Judgement Free Zone.
Daily responsibilities include:
- Greeting members/guests as they enter and exit the club, assisting with questions or concerns during check-in
- Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys while upholding club policies
- Resolving member concerns and escalating to a Manager as needed
- Answering phones in a friendly manner and assisting callers with inquiries
- Performing membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships
- Performing prospective member calls and tours, assessing their membership needs
- Executing retail transactions with accuracy and driving sales goals
- Regularly cleaning and sanitizing all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas
- Ensuring restrooms are clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule
- Frequently performing comprehensive walks of all club areas, quickly addressing safety/policy issues and cleanliness concerns
- Promptly addressing maintenance and facility concerns such as broken or missing equipment
About Your Qualifications:
To succeed in this role, you should have:
- 6-12 months of experience in a customer service environment (preferred)
- Be 18 years of age or older
- Be willing to become CPR/AED certified (training provided by Planet Fitness)
- Basic computer proficiency
Earnings and Benefits:
The estimated annual salary for this position is $42,000-$52,000, depending on location. As a valued team member, you can expect:
- Medical, Dental, and Vision Insurance
- Vacation*/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(k) Retirement Savings Plan
- Term Life Insurance
- Healthcare and Dependent Care Flexible Spending Accounts
- Employee perks and discounts
- Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time employees only
Why Choose Planet Fitness?
We offer a supportive, engaging team environment where everyone feels like they belong. Our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. If you share our values and passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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