Guest Services Desk Associate

7 days ago


Green Bay, Wisconsin, United States Festival Foods Full time
Customer Service Representative

We are seeking a highly motivated Customer Service Representative to join our team at Festival Foods. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.

**Job Summary:**
Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques.

**Key Responsibilities:**

  • Take ownership in resolving guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Respond to guest inquiries regarding offers, promotions, and events
  • Avoid complaints from guests by adopting the guidelines established by Festival
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distribute cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Record details of comments, inquiries, complaints, and actions taken

**Requirements:**

  • Availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival

**Benefits:**

  • Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
  • Hourly associates are paid weekly, providing more frequent access to their funds
  • Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
  • Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs

**Salary:** Estimated $12-$14 per hour, based on location and experience in Green Bay, WI. This is a part-time or full-time position with variable hours/days, including nights, weekends, and holidays.



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