Guest Services Desk Associate
7 days ago
We are seeking a highly motivated Customer Service Representative to join our team at Festival Foods. As a key member of our store staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.
**Job Summary:**
Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques.
**Key Responsibilities:**
- Take ownership in resolving guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
- Respond to guest inquiries regarding offers, promotions, and events
- Avoid complaints from guests by adopting the guidelines established by Festival
- Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
- Distribute cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
- Record details of comments, inquiries, complaints, and actions taken
**Requirements:**
- Availability must include 16 hours a week with a minimum of 8 hours per day during available days
- Ability to process information/merchandise through register system
- Ability to communicate with associates and guests
- Ability to read, count, and write accurately
- Ability to operate all equipment necessary to perform the job
- Knowledge of wide range of goods and services of Festival
**Benefits:**
- Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household
- Hourly associates are paid weekly, providing more frequent access to their funds
- Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility
- Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs
**Salary:** Estimated $12-$14 per hour, based on location and experience in Green Bay, WI. This is a part-time or full-time position with variable hours/days, including nights, weekends, and holidays.
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