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Operations Manager
2 months ago
Trinity Exteriors, Inc. is seeking a highly skilled Operations Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our roofing, siding, and window installation teams.
Key Responsibilities:- Team Management: Ensure that operations personnel are on time and understand their job responsibilities.
- Performance Management: Review employee performance to accountability standards and address performance issues.
- Project Oversight: Confirm that projects meet our minimum profitability requirements and identify and correct problems with productivity and efficiency.
- Order Management: Review and update all roofing, siding, and other trade orders that come in to be approved, verifying that all ordered materials and quantities are correct.
- Subcontractor Management: Verify that subcontractor invoices submitted are from work that was completed.
- Window Order Management: Manage all window orders, including confirming materials needed and scheduling window measurements.
- Claims Management: Work with the claims team to acquire any necessary documentation for reimbursement on insurance restoration projects.
- Site Visits: Visit job sites as needed to document issues on-site before any repairs are started.
- Customer Communication: Communicate with the homeowner about what needs to be corrected and the recommended plan of action.
- Dispute Resolution: Assist with handling customer disputes that escalate.
- Experience: 3+ years of direct experience in hands-on construction, roofing, and siding required.
- Operations and Project Management: 3+ years of operations and project management experience.
- Expertise: Must have a firm understanding of roofing and siding best practices, including expertise in materials and installation techniques.
- Insurance Supplementing: Experience and understanding of the insurance supplementing process.
- AccuLynx: AccuLynx experience nice to have.
- Skills: Strong organization, detail orientation, communication, and collaboration skills are required. Excellent leadership skills are required. Ability to communicate professionally and effectively with the customer, our partners, and employees.
- Computer Skills: Proficient in basic computer skills (MS Office 365, Google Workspace).
- Customer Service: High-level customer service experience.
- MS Excel: Strong experience using MS Excel.
- Background Check: Willing to undergo a background check.
- Health Insurance: Health Insurance
- Dental Insurance: Dental Insurance
- 401(k): 401(k) (employer match)
- Vision Plan: Vision Plan
- Paid Time Off: Paid Time Off
